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Frequently Asked Questions

What Holidays do you observe?

Vail Honeywagon observes the following holidays: Thanksgiving Day, Christmas Day, New Year's Day, Memorial Day, July 4th, and Labor Day. Check the schedule on your community page to see if one of these Holidays impacts your pickup.

What time will my garbage and recycling be picked up?
While we try to be consistent trash pick up times can fluctuate for different reasons. To insure that you do not miss us, please have your trash at the curb no later than 8:00am. Place recycling next to your trash on your designated recycling day.

Do you accept on-line bill pay?
Yes, customers may pay on-line from our Honeywagon Bill-Pay page. In addition, you may contact our billing office at 970-476-3511 to pay your bill. We accept major credit / debit cards as well as checking / saving accounts. If you would like to keep your information on file with us for future payments, please contact us directly.

Why am I charged for extra trash but don't receive a credit when my can is not full?
Prices are based on the maximum amount of trash customers can put out each week. Just like your cable bill you are charged for a specific service each month and do not receive a credit if you do not use it throughout the month. Any time there is trash above and beyond this set level your account will be charged accordingly. If you consistently have extra trash, please contact our offices to increase your level of service.

How do I dispose of large or bulky items?
Large or bulky items can be picked up on the same day as your trash collection, unless otherwise specified on your community page. Please contact us in advance to get pricing and to insure proper pick up.

Can I schedule an extra pick up?
Yes. Please contact us to schedule an extra pick up and for charges for this extra service. Extra pick ups may be scheduled Monday through Friday.

What is hazardous waste?
Please click here for more information on hazardous waste

How can I take care of my trash container?
We recommend that you occasionally wash out your container with soap and warm water to keep it odor free.

What is single-stream recycling?

Single stream recycling is a process by which many different commodities (glass, plastic, aluminum, paper, cardboard) are collected together and then separated at large regional MRF’s ( materials recycling facility) . The primary benefit of single stream recycling is increased volume due to no sorting by the customer. This in turn becomes a negative for the hauler because of a lower value to the MRF.

What is dual-stream recycling?

Dual stream is two separate recycle streams, a two bin system. One is commingled: glass, plastics 1 and 2, aluminum, and steel/tin. The second stream is office paper, magazines, envelopes, and newspaper. Vail Honeywagon offers dual stream recycling to all our customers and cardboard recycling to large producers of cardboard. In January 2010 Eagle County will open a multi-mullion dollar, dual stream MRF (materials recycling facility) at the Eagle County Landfill. They will not be accepting single stream recycling.

Where does our recycling go?
After we collect your recycling it is shipped via 110 cubic yard semi-trailers to Denver. Our primary outlets are Altogether Recycling ( see their web site) and International Paper. Vail Honeywagon does not and will never landfill any recycling!

They just collected my trash, why are the recycling bins still full?
Assuming you have the correct recycle day, often the trash truck provides service before the recycle truck.

What things shouldn't be placed in my trash container?

Loose food or trash will eventually lead to a stinky trash can so it is best to bag all waste. If the can is over 25% full of sand, rock, drywall etc. it will be too heavy and break when our truck picks it up.

  • Motor Oil
  • Hazardous Waste (details)
  • Liquid paint
  • Needles or syringes
  • Cooking oil (can be disposed of if solidified)
  • Loose or hot ashe

Acceptable plastic containers are those with either one of the two symbols shown below stamped on the bottom. Generally their openings are smaller than the body of the container.

Recycle symbols

What is hazardous waste? Click here




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